Shipping policy

Noov Shipping and Delivery

Waiting for your order shouldn't be a source of stress. Our logistics team processes orders quickly and partners with reliable carriers for secure, tracked delivery.

Free Express Shipping

100% Free Express Shipping on all orders across our active markets. No hidden handling fees and no checkout surprises.

Guaranteed Delivery Within 3–5 Calendar Days

We provide free express shipping to our listed delivery countries, with guaranteed delivery within 3–5 calendar days of placing your order. This window includes processing and transit time, including weekends and public holidays. If your order has not arrived within five calendar days, email support@shopnoov.com with your order number so we can resolve the delay.

Same-Day Dispatch. Orders placed before 2:00 PM EST (Monday to Friday) are processed and shipped the same business day. Orders placed after the cutoff, on weekends or during public holidays are dispatched on the next business day.

Where We Ship

Noov currently provides tracked delivery to:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • Ireland
  • New Zealand

Don't see your country? Email us at support@shopnoov.com before ordering and we will check whether we can accommodate you.

Order Tracking

Real-Time Tracking. Once your order ships, you will receive a shipping confirmation email with your tracking link. (Please allow 24 to 48 hours for the carrier's system to update.)

Lost or Delayed Shipments. If your package is held up or appears lost in transit, contact us at support@shopnoov.com with your order number. We will open an investigation with the carrier and make sure you receive an appropriate resolution.

Customer Responsibilities

Shipping Address Accuracy. Please double-check your shipping details at checkout. If you spot an error, email us immediately at support@shopnoov.com. We will do everything we can to correct it, but we cannot guarantee changes once an order has been dispatched. Noov is not responsible for orders delayed, returned or lost due to incorrect or incomplete address information.

Customs, Duties and Import Fees. International shipments may be subject to local customs checks, import duties or taxes. Any fees levied by local authorities are the responsibility of the customer.

Our Commitment: We process quickly, communicate clearly and deliver reliably. If you ever need help, our team is available at support@shopnoov.com.