Refund policy
The Noov 90-Day Risk-Free Promise
Choosing the right knee support shouldn't feel like a leap of faith. You deserve to try it at home, in your own routine, on your own terms. That is why every Noov order is backed by our 90-Day Money-Back Guarantee.
Your 90-Day In-Home Trial
You have a full 90 days from the date of delivery to put your Noov product to the test.
1. Risk-Free Testing: If you are not fully satisfied with the comfort or support it provides, you may return it for a refund of your purchase price.
2. Condition Requirements: To qualify, the product must be in reasonable condition. Please include all original packaging, manuals and accessories where possible.
Please Note: Items that are heavily used, altered or damaged after delivery are not eligible for a refund.
Free Size Exchange
Ordered the wrong size? Email us at support@trynoov.com with your order number and the size you need. We will arrange an exchange so you get the right fit.
100% Coverage for Damaged or Incorrect Items
If we made an error or your item was damaged in transit, we will make it right immediately at no cost to you.
1. Email us at support@trynoov.com with your order number and a clear photo of the issue.
2. We will quickly provide the best solution, which may include a free replacement or a full refund.
3. Noov covers all return shipping costs for confirmed damaged, defective or incorrect items.
How to Start a Standard Return
1. Email Us: Send a message to support@trynoov.com with your order number and a brief reason for the return.
2. Get Authorization: Our support team will reply within 24 to 48 hours with your return approval, packing instructions and the return address. (Please do not mail anything back before receiving this authorization.)
3. Ship It Back: Send the item back using a trackable shipping method. (For standard returns, customers are responsible for return shipping costs. Please use tracking, as Noov cannot issue refunds for items lost in transit back to us.)
4. Get Refunded: Once our warehouse receives and inspects the return, your refund is processed back to your original payment method.
Refund Processing Timeline
Approved refunds are processed within 10 business days of our warehouse receiving and inspecting your returned item. Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not seen the funds, please email us so we can investigate.
Policy Exceptions and Regional Rights
Non-Returnable Items: Gift cards, custom or personalized items, and products explicitly marked as "Final Sale" cannot be returned.
European Union Customers: If your order is shipped to the EU, you legally retain the right to cancel or return your order within 14 days, in accordance with applicable EU consumer protection laws. This is in addition to our standard 90-Day Guarantee.
Our Promise to You: Noov was created to make everyday movement more comfortable. Shop confidently, try it at home, and know you are protected for 90 days. For any questions, our team is available at support@trynoov.com.